IndiGo crisis: CEO admits operational failures in letter to staff; asserts restoring punctuality is ‘immediate goal’
IndiGo CEO Pieter Elbers has written to employees acknowledging the severe disruptions that have hit the airline in recent days, conceding that IndiGo “could not live up to the promise” of providing a good travel experience to passengers. The carrier has seen more than 300 flight cancellations on Thursday alone, with scores of services delayed…
